帮助文件


Contact Info.

Lancaster Yuen
China Office: 
3-3-401, 135 Ao Men Road,
Designer & Publisher
 
QingDao, ShanDong., China. 266000
I Love CrossStitch
Phone: 
86 532 85068010
Fax: 
86 532 85064288
E-mail us:
Order: 
ilovecrossstitch@tom.com
Customer Sevices: 
ilovecrossstitch@tom.com
Inquires: 
ilovecrossstitch@tom.com
Business: 
ilovecrossstitch@tom.com
Contact us Online:
MSN Messager: 
info@ilovecrossstitch.com
Payment Info.

Paypal, an Ebay Company. Enables any individual or business with an email address to securely, easily and quickly send and receive payments online.

Paypal accept credit card, bank, and no any fee for sending payment

After placed an order, customer will receive a Paypal’s payment request e-mail, just according to the instructions to send payment securely on Paypal website.

Exchange Rates

Paypal will automatically apply the current exchange rate for your order.

You can view the current exchange rate for your order at the following web page:

The Universal Currency Converter™

Shipping

Shipping charges are based upon the weight of your order.

All Prices does not include Shipping Cost, Shipping cost would be payment by recipients.

For International Retail Customer,
We provide you with two shipping options: RPX, FedEX or DHL. Free World Wide Shipping For All Orders Over $200.00.

Refunds & Exchange Policy

I Love CrossStitch does not maintain an inventory of patterns. The patterns you order are published especially for you when your order is placed. Therefore, we do NOT honor exchanges or refunds unless your pattern booklet is found to be defective.
Custumer Security

I Love CrossStitch strictly guards the privacy of its customers. We do not share ANY of your personal information with any outside source.
Pattern Information

All of our patterns are designed using full cross stitch only. There are no fractional, specialty or back-stitching of any kind!! (Perfect for even beginners)
I Love CrossStitch does not offer ready made “Kits” (Fabric & Floss Included). This is something that we are considering however, at the moment they are not offered.
Pattern Features

Spiral-bound booklets, to lie flat!

Archive-quality paper.
Large, easy-to-read black/Green/Red crossistitch symbols.
Full-color front cover
Finished dimensions indicated for 14, 18 and 22 count aida fabric. Contact us for the finished dimensions for any other size fabric.
Full cross-stitches only ..no backstitching!
What's Included

Pattern Booklets Only (no kits, floss or other supplies). Please visit our Links page if you wish to purchase the cross-stitch supplies required for your pattern.

Each pattern includes a complete floss list, which includes the symbols, DMC color number, color name and quantity of skeins required to complete your pattern.
An Instruction sheet is included with each pattern, clearly showing you how to follow the pages of the chart throughout the booklet.
A Care and Cleaning Instruction Sheet is included, courtesy of the DMC Corporation.
Each pattern is shipped in a zip-top bag, to protect your pattern in shipment, and can be used to hold your floss and supplies.
Quality Assurance

In our 2+ years of serving satisfied customers around the world with counted cross stitch patterns of the highest quality, I Love CrossStitch has always prided itself on
    • unsurpassed design quality

 

    • “read-ability” of our patterns and

 

  • customer satisfaction and loyalty
If you discover a defect in your pattern chart, please feel free to contact us right away . We will reimburse you for your full purchase price.
Compare the quality and features of our patterns versus any of our competitors. We are confident that you will choose I Love CrossStitch patterns every time!
Disclaimer

It is not my intent to infringe on any copyrights and to the best of my knowledge all images in my galleries are in the public domain or are currently licensed to me by the individual artist or their authorized agent. If anyone knows of and can prove copyright ownership of such rights any images affected will be removed from my site immediately.